Service areas£º
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Henan Shortly Heavy Industry Machinery Co., Ltd. through its own efforts and with the majority of users. fully considering the interests of the customer, based on a set of comprehensive service system to meet the challenges and demands of the market. Shortly company's service system is not just aimed at troubleshooting, maintenance of equipment and other technical support for the concept, also included to provide users with a full set of technology (in terms of planning, design and equipment, engineering) which can hope to be able to play a more important role in imparting technical knowledge for clients to enhance their capacity better access to markets to help them return.
Enterprise aim £º Honesty, on the quality of
Operating credo£º
Cast Shortly brand, customer satisfaction is our eternal pursuit
The service£º Every responsible for the processes of every piece of product, responsible for every user.
Achieve customer satisfaction
¡¡¡¡ Establish a client-centered style of work, a stronger sense of service, and service skills, quality and efficient services to win customer satisfaction.
Leading the pursuit of service
¡¡¡¡ Constantly improve services, and the pursuit of professional services, standardization and diversification. Personalized services and service-oriented initiatives, create quality brands and industry leader.
The promotion of durable win
¡¡¡¡ Provide pre-sale technical support to customers, after-sale technical support to help customers improve their ability.
Pre-sale services£º
¡¡¡¡ Advisory customers, the customer needs to determine the scale of operations to provide plant program£»Preparation of feasibility studies for new projects, establishment of new factories and production management and technical staff training documents.
To provide project design, process design, to purchase machinery and equipment for your program design, To provide customers with timely relevant technical documents; According to your specific needs, design and manufacture of products, You trained technical personnel to operate for the preliminary design and construction design
Sales service £º
Companies send technical personnel to the scene to guide equipment installation, debugging and training site operators.
Telephone service 24 hours a day, holidays remain open.
After-sales service commitment
Telephone support Customers in the use of equipment is difficult problems encountered in the process equipment or any abnormal condition, Shortly company by telephone or fax to seek technical support and help. Shortly after the request in customer service, There will be technical staff at the time (response time) by telephone to help the demand side for fault location. and to propose solutions that ultimately guide clients exclude equipment failures.
Site support and disaster recovery commitments
¡¡¡¡
Customer support is the scene in the use of equipment problems encountered in the process equipment or any abnormal condition, Shortly by telephone or fax to seek technical support and help. Shortly after the request in customer service, if not the fault line for fault diagnosis and resolution, will immediately send technical personnel rushed to the scene to deal a final settlement.
Shortly company's products provide "three bags" £¬
Warranty year, preserving life
£»
24-hour technical advice to customers to provide technical diagnosis
£»
Maintenance personnel in place quickly after receiving notice fault, troubleshooting
£»
Users upgrading systems, equipment, updating Die
Shortly debugging companies to provide customers with products, installation services¡£
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| Sales II£º |
0371-67197093 |
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0371-67852156 |
Sales I£º
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0371-67821237 |
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0371-67821178 |
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0371-68868951 |
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0371-68869051 |
| Services £º |
0371-67821397 |
| Net£º |
0371-67852156 |
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